The questions we get most. Anything else: contact us.
Do UNRULED garments fit true to size?
We recommend checking the size chart on each product page, under Sizing & fit. Our garments may feature specific fits — most are cut oversized — and the garment measurements for each size are given there.
How much does shipping cost?
Shipping within Europe is free on orders over €100. For the rest of the world, shipping is free on orders over €200. For orders below these thresholds, shipping costs are automatically calculated at checkout. Delivery times are in our Shipping policy.
Can I return an item if I don’t like it?
Absolutely. We offer free returns within 14 days of delivery, for a refund or an exchange for a different size. Items must be returned unworn, unwashed, with all original tags attached, and in their original packaging. How to do it is in Exchanges & returns.
How should I wash and care for my UNRULED garments?
Each garment requires specific care to preserve fabric quality, especially technical mesh fabrics and special treatments. Always follow the washing instructions on the care label sewn inside the garment; the product page repeats them under Product details.
I need an invoice for my order. What should I do?
Write to [email protected] immediately after your purchase with your order number and your complete company details (company name, address, VAT number, and SDI code or PEC address) and we issue the invoice.
How can I contact you for further assistance?
We’re here to help. For general enquiries, contact us at [email protected] or through the Contact page. For questions regarding an order or order modifications, please contact [email protected]. We typically respond within 24–48 business hours.
